Palmaia is located on the fine sandy beach of Playacar, about 3 km from the center of Playa del Carmen. Cancun Airport is approximately 60 km away, with a transfer time of about 45 minutes.

At Palmaïa – The House of AïA, guests can enjoy 234 luxurious oceanfront suites arranged on terraces in five buildings, including adults-only areas, family suites, and accommodations ideal for groups of friends. All suites are vegan-friendly, offering biodegradable toiletries with natural essential oils from the region and completely avoiding animal-based materials. Some ground-floor rooms have swim-out access to the pool. Each suite is equipped with individually adjustable air conditioning, smart TV, included minibar, tea and coffee facilities, a furnished balcony or terrace, and 24-hour room service. Guests are also attended by a personal concierge (Nomadic Guide).

• King Suites (max. 2 people, 46-50 sqm): Living and sleeping area with king-size bed, bathroom with shower and some with bathtub.
• Queen Suites (max. 3 people, 46-50 sqm): Living and sleeping area with two queen-size beds, bathroom with shower.
• Family King Suites (max. 4 people, 46-50 sqm): King-size bed and bunk bed, perfect for families, with a living area and bathroom.
• Family Master Suites (max. 4 people, 51-60 sqm): Two bedrooms with a king-size bed and bunk bed, two bathrooms.

Palmaïa is the first resort of its kind to offer a gourmet health concept with predominantly plant-based cuisine. The offerings include four restaurants, an award-winning taco food truck, a café with healthy snacks and smoothies, a wide selection of beverages, and carefully crafted alcoholic and non-alcoholic cocktails and local spirits in three bars.

• Lek: Cuisine: Mexican, à la carte
• Mar de Olivo: Cuisine: Mediterranean, à la carte
• UME: Cuisine: Asian, à la carte
• Su Casa: Cuisine: International & Breakfast, à la carte
• Plantissa Café: Cuisine: Vegan, Buffet and à la carte
• Charly’s Food Truck: Cuisine: Mexican, Vegan, à la carte
• Eolo Beach Club
• Eolo Pool Bar
• Su Casa Pool Bar

The progressive wellness concept at Palmaïa – The House of AïA promotes self-discovery, healing, and conscious living. Guests determine how profound their experience will be and enjoy sustainable luxury emphasizing compassion, respect for nature, and unity with all life. The resort creates a harmonious balance through a supportive environment for health and well-being.

The holistic program Architects of Life (AOL) includes over 30 activities and rituals such as meditation, pre-Hispanic ceremonies, yoga, sound therapy, and cacao ceremonies—all included in the stay, supplemented by music and cultural events and cooking classes.

The Atlantis Spa is a mystical sanctuary nestled in ancient rock formations, lush jungle, natural cenotes, and endemic mangroves. In this oasis, the ancient wisdom of native healing arts is practiced by experienced medicine men and women, whose knowledge has been passed down through generations. In addition to ancient healing methods, Atlantis offers a wide range of treatments catering to wellness travelers. Treatments are conducted in beautiful temples perfectly integrated into the natural jungle environment. (Use not included)

Three pools, a children's pool with a water park, and two whirlpools are harmoniously integrated into the stunning jungle and beach landscape. Small paths lead to cenotes, caves, and beautiful beach areas with comfortable beach beds.

Guests wishing to stay active can use the unique jungle gym or explore the grounds on provided bicycles. A bonsai house invites inner reflection, while the Avalon Beauty Salon and the in-house boutique offer exclusive wellness moments and shopping opportunities. Sports enthusiasts can also make use of the tennis courts at the neighboring hotel.

For children, the Waldorf-inspired Kids’ Center offers creative activities, and the region is rich with excursion opportunities to explore the culture and nature of the Riviera Maya.